The staff members were very informative and helpful, from the receptionist to the kitchen staff to the cleaning ladies. the breakfast was satisfying, featuring local products and delicious coffee.

What a nicely decorated and stylish hotel with hospitable staff in the reception desk!

I was offered a marvellous breakfast with very nice coffee and local products, as for instance. Everything was excellent, updated and modern room with modern design. I didn't feel like leaving and would go back in flash.

Nothing that i didnt like!

We loved the hotel; it was nicely decorated and stylish. The service was excellent.I highly recommend staying at Civitel Akali Hotel in Chania. The hotel is beautifully decorated and stylish, and it boasts a fantastic location just a short walk from the old town center. the service provided by the staff was excellent.

I would like to say that this hotel was one of the most frienldy hotets I ever stay, because the employees there All of them are so perfect, they make me feel that I could ask anything from them and I did not disturb them, I feel like I was on my house.

the location was good ,staff was willing to help all the time (reception)

Wifi almost does not exist in the hotel ,sometimes yes but very poor signal . swimming pool is very small,limited sun beds

Clean spot to stay, right in the heart of everything! The breakfast is delicious and high quality, perfect fuel for the day ahead. Plus, the location near the old harbor is just marvelous and lovely 😊.

The room description in Booked.net is absolutely correct. I booked a superior room - view to the street (no noise from outside). The location is perfect - 200 m. far from the bus station (that is precisely what I was looking for - and not to stay in the old city). Perfect cleaness and confort; complete equipment of the bathroom. Extremely helpful staff - thans a lot to Anita, Nicos, Cleopatra and the others. Excellent breakfast - with a lot of Cretean products. Free computer access at the lobby (I mean "computer", not just wifi). Frankly, I do not share the present average of 7.6 - I consider that Akali deserves several 10s and an average arround 9.5, I fully recommend it.

Two very minor objections: poor choice of tv-programmes (but, in fact, who cares) and small swimming pool (I did not go to Crete for a pool - on top of it, there is an excellent nea chora beach at 300 m.).

Wonderful, profession and helpful staff provided advise on sites to visit and recommended some excellent restaurants whilst in Chania (particularly impressed with the gm Fotini, who was informative on places to visit and restaurants in the area and Nicko at reception. Our room was spacious and the breakfast buffet was great. We were originally given a room with carpet, we asked that we be moved to another room (no carpet) and the staff were able to relocate us soon as a room without carpet became available (the following day)

What lets down the hotel is the immediate area and surroundings, the hotel is opposite some dilapidated old buildings. The area is in need of some serious work. For this reason we would reconsider about staying at the Akali again

Competent and hospitable employees ranging from the receptionist to the kitchen staff to the cleaning ladies. Central heating, an electronic key card, and tea/coffee making equipment provided in the standard family room.

Very good rooms behind easy to reach city venter by foot

Great value for money. Breakfast wonderful. Rooms small but very clean and comfortable. Staff welcoming and all could speak English. Staff prepared to assist in organising tours. 10 mins from the hotel to the main tourist area.

Airconditioner not working and not fixed during our 4 night stay. Weather luckily was mild.

This venue provides excellent service by friendly staff and is conveniently located next to a beautiful beach.

The staff was professional and very nice to me and my husband. They made us feel welcome. They always smiled and greeted us as friends! The room had high ceilings and was painted and decorated perfectly in my opinion. The housekeeping staff was phenomenal and left the room looking comfortable, clean, and inviting every day! They too smiled and were nice! The lighting was great with lots of options. I really liked the fact that they room key turned on and off the electricity! I also liked the double door system to the balcony. It made me feel super safe and it offered sheer darkness for sleeping late or afternoon naps. The balcony was private and overlooked the garden and pool area, with pink plumeria! There is a nursery next door so there a plants galore to see and smell. Very nice!! Over all it was perfect for us!!!

The bathroom shower curtain was a bit too short so water got on the floor. Maybe magnets to keep it in place would work. But the water was always plenty hot, and there was a shower wand option which is great!!!

Location. Easy walking distance to city center. Also, staff was very friendly and made you feel welcome.

Slow Internet. Noisy Street but the doors kept it to a minimum.